Shipping & Return Policies
– Damaged shipments: If you receive a shipment and it is damaged you must indicate DAMAGED when you sign for the shipment or refuse the shipment. Failure to do so will result in us not replacing the part that was received. In order to file a damaged claim, the product would have to be received in as damaged or refused. We try to package all shipments with enough
foam to keep secure, however in some cases they can be mishandled that causes the product to be damaged during transit in which we will replace if noted that it was received in damaged.
THERE ARE NO EXCEPTIONS.
Powder Coating Policy and Raw Products Policy
Powder Coating is done to order. This means that powder coating orders can take a standard time of 7-10 days processing time, instead of the standard 3-5. We do strive to get them out well ahead of that time frame during normal working condition. However, during high volume times, such as sales, or holidays, this time frame is very likely to be the case. If you need your order sooner, please call the sales department and we will arrange payment for expediated shipping if need be.
Custom powder coating (meaning colors that do not come standard on the model the product is being purchase for) does not qualify for return or exchange, unless the product itself is faulty. Powder coated products that have been installed are also not eligible for return or exchange unless found to be faulty.
RAW OR POWDER COATED PRODUCTS- IN THE EVENT THAT YOU RECIEVED THE INCORRECT PART (same side, wrong model, etc.) we are not responsible for replacing any part other than the part itself that was wrong. This means that if you press ball joints or bushings in the a-arms and one of the arms were incorrect that we would only replace the arm itself, you would be responsible for pressing both the ball joint and bushings out, as we will not replace them.
RAW PRODUCTS- You are required to check fitment of the product you received BEFORE having it powder coated by an outside facility. In the event that something is wrong with the product, and we are notified AFTER the product has been powder coated by an outside facility, we ARE NOT responsible for the powder coating cost of the original nor the replacement item.
Policy Update August 2021
RETURN POLICY
To be eligible for a return, each returned product must be:
- Accompanied by a Return Number (see below for instructions on how to obtain one); note: obtaining a Return Number does not guarantee a replacement or refund.
- Returned within 15 days from the date your order is delivered.
- And in new, unused condition and in the original packaging.
- If you would like to start a return, you must first fill out the Return Form and click submit. Once submitted you will need to check your email for a response back from one of our team members letting you know if your return is approved or denied.
- Failing to submit the form for an approval before shipping an item back could result in your return being denied.
- We do not offer exchanges on any products, due to warranty reasons.
- When returning a item, it must be returned in good use -able condition. Meaning if you received a powder coated item, we must receive it without damage. If the powder is damaged and requires sand blasting and re-powdering, the powder coat cost will be deducted from refund.
- Upon receiving approval for return, you will have 15 days to ship the product back to us or the return is void and it will not be processed.
- All returns will incur a 20% restocking fee and will be returned at the expense of the customer.
- Our return policy does not apply to the following goods: discounted or sale items, gift cards, personalized items OR any items that are not manufactured by L&W. (Super ATV Products, Performance SXS bushings, Keller Ball Joints, Trinity, PRP, Wheel Pros, 31″ Lightbar or Wiring Harness, Sale Items, closeout or Final Sale items). These items are not eligible for return, refund or exchange.
- If you’re returning a non-returnable / denied product, you will be responsible for the shipping cost of us shipping the item back to you. If you fail to cover the shipping cost for us to ship your item back to you after day 15 of receiving it in, you will forfeit the product, and it will be discarded indefinitely.
