WARRANTY
Please do not pay this warranty shipping until you have been contacted by a member of our customer service team and you warranty has been approved.
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Broke lower radius rod , my fault, they sent me a new set with bushings, can't ask for much more than that
Ran the L&W long travel on my pro Xp for several years and finally bent the lower arms and radius rod, death of 1000 paper cuts. I sent the old parts back and they sent brand new parts no problems no questions asked. And much faster than I expected. The turnaround time was not much more than a week from when I shipped my part's back to when I got the new parts. Very happy much easier and faster than expected.
The damaged parts were 100% damaged by my poor driving and choice of rock crawling trails. I honestly did not expect them to cover that under warranty as it was 100% My abuse and I am incredibly happy they did cover those parts. I will definitely continue to be an L&W customer in the future
Above and beyond customer service, the damage to the a arm was of no fault of theirs and any other brand would have probably been damaged much worse. Kudos to them for supporting a great product.
Good customer service !
Stood behind their product 100% no questions asked. The only complaint I have is having to pay $20 to have it shipped back plus the $20 I had to pay to ship it to them.
Broke lower radius rod , my fault, they sent me a new set with bushings, can't ask for much more than that
Ran the L&W long travel on my pro Xp for several years and finally bent the lower arms and radius rod, death of 1000 paper cuts. I sent the old parts back and they sent brand new parts no problems no questions asked. And much faster than I expected. The turnaround time was not much more than a week from when I shipped my part's back to when I got the new parts. Very happy much easier and faster than expected.
The damaged parts were 100% damaged by my poor driving and choice of rock crawling trails. I honestly did not expect them to cover that under warranty as it was 100% My abuse and I am incredibly happy they did cover those parts. I will definitely continue to be an L&W customer in the future
Above and beyond customer service, the damage to the a arm was of no fault of theirs and any other brand would have probably been damaged much worse. Kudos to them for supporting a great product.
Good customer service !
Stood behind their product 100% no questions asked. The only complaint I have is having to pay $20 to have it shipped back plus the $20 I had to pay to ship it to them.
